Drafting
It prepares, you approveThe agent prepares every action and you approve it before it goes out. Two to three weeks of run-in, long enough to settle the tone and the cases.
Specialized agents · France and Quebec
Two jobs. One agent, the one you choose. The scope is written before we start.
An Izumia agent has a closed scope: it does what is written on this page, and nothing else. You choose its level of autonomy, you keep control of its rules, and at 90 days you see what it has produced.
Request a 30-minute call
About 30 minutes with a real person. The button opens your email app with a prefilled message.
Sales agent · pre-sales
Your outbound keeps moving every week. You approve, it sends.
Prospecting comes after delivery, and in busy weeks it does not happen at all. Follow-ups slip, lists go stale, and the calendar empties before anyone notices.
The scope: six tasks, and nothing else
- Builds and qualifies the contact list against your criteria
- Drafts two message variants at a steady cadence, never past your caps
- Follows up on the agreed sequence, three follow-ups at most
- Sorts replies and routes meetings into your calendar
- Keeps tracking up to date: no warm lead without a dated next action
- Flags anything outside the frame to you
What it does not do
It does not write messages on its own: at the Drafting level, every message and every follow-up waits for your approval. It never invents a customer reference. It does not negotiate price or terms. It does not run the demo call, which stays human. It stops immediately on any opt-out request.
What it takes on your side
A sending domain or subdomain and a dedicated inbox, with several weeks of warm-up before the first real send. Your targeting criteria. A booking calendar. One hour of your time to approve the messages and the list.
Measured together at 90 days
01Contacts handled per week
02Reply rate per variant
03Meetings booked
In service
In service here: it is the one that runs our own prospecting.
Request a 30-minute call
The button opens your email app with a prefilled message to [email protected]. Reply within 24 hours.
Customer service agent · post-sales
A reply drafted in under ten minutes, seven days a week, on the requests you hand over to it.
Requests arrive everywhere, at any hour. Answering fast sells; answering slowly costs conversions, reviews and team time.
Why speed matters
- 89%
of French consumers say they are ready to drop a purchase or subscription after a disappointing customer-service experience.
Observatoire des Services Clients, BVA Xsight, 2024 - ≈ 46%
of customers expect a resolution within three hours.
HubSpot, State of Customer Service, 2024 - US$3.7T
in global sales put at risk each year by bad customer experiences.
Qualtrics XM Institute, 2024
The scope: six tasks, and nothing else
- Answers order-tracking questions: where the parcel is, delays, address changes
- Handles returns and exchanges under your policy: opens the request, sends the label, follows through to closure
- Answers pre-purchase product questions, availability, sizes, compatibility, materials, and unblocks the sale
- Qualifies simple complaints, damaged parcel, missing item, picking error: collects the evidence and applies the fix you defined
- Routes anything outside the frame to you with the file already assembled: summary, history, attachments
- Keeps the customer history, never asks the same question twice, and flags recurring requests to enrich your canned replies
What it does not do
It does not issue refunds. It grants no goodwill gestures. It promises no deadline it cannot keep: at the Drafting level, every reply waits for your approval, so the delay depends on you. It does not handle disputes. Whatever the autonomy level, those cases come back to you.
What it takes on your side
Access to the channels to cover: inbox, site chat, social networks, ticketing tool if you have one. Your canned replies or existing FAQ. Your returns policy. Your exception list. The choice of starting level.
Measured together at 90 days
01First-response time
02Requests resolved without a human
03Number of escalations
Available
Scope written and same foundation as the sales agent. First customer deployment still ahead.
Request a 30-minute call
The button opens your email app with a prefilled message to [email protected]. Reply within 24 hours.
Method · applies to every agent
You choose the level of autonomy. No steps skipped.
Moving up a level is decided on the numbers we measure together, not on gut feeling. Going back a level is possible at any time, no questions asked.
Supervised autonomy
It acts on what you approvedIt handles on its own the categories you have approved, one at a time. Everything else still goes through you.
Autonomy with exceptions
It acts, except on your listIt handles its whole scope and only escalates your exception list: disputes, goodwill gestures, amounts above a threshold you set, already unhappy customers, legal or media requests.
Conversation memory
The agent keeps each contact’s history. It does not ask a question already asked and never starts from scratch at each contact.
Escalation to a person
Anything out of scope comes back with the file assembled: summary, history, attachments. You take over without rebuilding the context.
Guardrails before sending
Volume caps, authorized channels, immediate stop on any reply or opt-out request. The agent never claims to be a real person.
Logging
Every action is recorded and can be reviewed: what was done, for whom, when, and under which rule.
Human approval of rules
The agent’s rules are written with you and changed with you. The agent never grants itself new permissions.
Getting started
First month refunded
Three indicators set at kickoff. If none has moved thirty days after going live — the first real send for the sales agent, after domain warm-up — the first month is refunded. The indicators are read at thirty days for the guarantee, then at ninety days to decide what comes next.
Pricing
One price, one agent, no hidden fees.
The price covers the active agent, its setup, its supervision and access for your whole team. The job it holds is not fixed: you change it when your needs change. No commitment: a monthly subscription you can cancel at any time.
90
Days
The point where we look at the numbers together
Three indicators per job, defined before we start and read in the same place. It is also when we decide to keep the same job, switch, or add a second one.
Indicators are measured, not promised. The first-month refund is based on them, never on a general impression.
CA$599
per month before tax · €399 excl. VAT in France
One job change per month, effective within 48 hours.
- One agent, the job you choose
- Discovery call and configuration workshop
- Managed cloud deployment
- Access for the whole team
- Supervision and adjustments by a real person
Need both at once? A second agent, a second subscription.
Request a 30-minute callNext step
Let’s see which of the two takes the most work off your plate.
CA$599 per month before tax, €399 excl. VAT in France. One agent, the job you want. No commitment, no setup fee.
Request a 30-minute call
About 30 minutes with a real person, starting from your context. The button opens your email app with a prefilled message.